Shipping policy

Shipping & Returns
Last updated: August 06, 2025

Introduction

This page outlines shipping and return policies for purchases made through shop.leyu.studio, including digital products (e.g., crochet patterns) and physical goods (shipped via dropshipping or from Germany).
Non-EU customers may have different rights under local laws; contact us for details.

Digital Products

Instant Delivery Worldwide

• Products: Crochet and knitting patterns, video tutorials
• Delivered instantly via email after payment confirmation
• No shipping costs
• Available worldwide with no geographic restrictions
• Check spam/junk folders if links not received within 15 minutes
• Download links expire after 30 days
• Contact us via the contact form for re-delivery within 90 days

Note: Digital products are non-refundable due to immediate access, waiving withdrawal rights upon consent (see Right of Withdrawal).

Physical Products

Craft Supplies and Handmade Items

• Products: Crochet hooks, knitting needles, yarn, accessories, and handmade items
• Processing Time: 1–2 business days
• Shipping: Via trusted dropshipping partners or from our studio in Germany
• Quality: All items inspected before shipment
• Tracking: Provided via email once order ships
• Cancellation: Within 24 hours if not yet processed

Estimated Delivery Times

Europe
• Germany: 2–4 business days
• EU Countries: 3–8 business days

International
• North America: 7–14 business days
• Rest of World: 10–21 business days

Note: Delivery times are estimates and may vary due to product availability, customs, or holidays. International orders may incur customs duties/taxes, not included in our prices.

Shipping Costs

Shipping costs are calculated at checkout based on:
• Destination country
• Package weight and dimensions
• Selected shipping method
• Product type (dropshipping or handmade)

Note: Free shipping available on orders over certain amounts (varies by region, displayed at checkout). Ensure your shipping address is accurate.