Terms and Conditions

Last updated: August 06, 2025
Effective Date: August 06, 2025

1. General Terms

Welcome to Leyu Studio, operating at shop.leyu.studio. By using our website, purchasing our products (digital or physical), or accessing our services, you agree to these terms and conditions and our Privacy Policy.
Users must be at least 16 years old to create an account or make purchases. Parents or guardians may purchase on behalf of children under that age.

Company: Huynh Thuy Dieu, trading as Leyu Studio
Contact: shop.leyu.studio/contact (preferred) or contact@leyu.studio
Address: Geesthachter Kehre 13, 22149 Hamburg, Germany

2. Products and Services

Digital Products

• Crochet and knitting patterns in PDF format
• Video tutorials and step-by-step guides
• Licensed for personal use only; commercial redistribution prohibited
• No refunds, as you consent to immediate access during checkout, waiving withdrawal rights
• Finished items made from our patterns may be sold (small scale/personal use only)

Physical Products

• Craft supplies: Crochet hooks, knitting needles, yarn, and accessories
• Handmade items: Custom pieces from our studio
• Quality assurance: All items inspected before shipment

3. Payment and Pricing

• Payment Processing: Securely processed via Shopify Payments (PCI DSS-compliant)
• Accepted Methods: PayPal, Shopify Payments, and others shown at checkout
• Currency: Prices in EUR; other currencies displayed when applicable
• Tax: VAT included where applicable, shown at checkout
• Price Changes: Confirmed orders are honored at original price
• Failed Payments: Orders cancelled if payment fails

4. Order Processing and Delivery

Digital Products

• Delivered via email after payment confirmation
• Check spam/junk folders if not received within 15 minutes
• Download links expire after 30 days
• Contact us for re-delivery within 90 days

Physical Products

• Standard items: 1–2 business days processing time
• Commissions: Processing time on request
• Handmade items: 1–2 business days if available
• Shipping: Via trusted dropshipping partners or from Germany, with tracking
• Order confirmation: Sent via email
• Cancellation: Within 24 hours if not yet processed

5. Returns and Refunds

See our Right of Withdrawal and Returns Policy for full details.

• Digital Products: No refunds due to immediate access (withdrawal rights waived upon consent)
• Physical Products: 14-day withdrawal right under EU consumer law
• Return shipping: Customer bears costs unless item is defective or incorrect
• Defective items: Full refund or replacement, including return shipping
• Custom/personalized items: Not eligible for return unless defective

6. Intellectual Property Rights

• Copyright Protection: All patterns, designs, tutorials, and content are copyrighted
• Personal Use License: Purchased patterns are for personal use only
• Prohibited Activities: No selling, sharing, or commercial reproduction
• Finished Items: Small-scale/personal sales allowed
• Attribution Required: Credit Leyu Studio when sharing finished items on social media
• Mass Production: Requires separate license

7. Limitation of Liability

• Liability Cap: Limited to the purchase price of the product
• Indirect Damages: Not liable for incidental or consequential damages
• Shipping Delays: Not responsible for delays beyond our control
• Digital Compatibility: Ensure your device compatibility
• Pattern Results: No guaranteed outcomes
• Consumer Rights: Statutory EU rights unaffected
• Business Use: Limitations do not apply to liability for death, injury, or fraud

8. Governing Law and Dispute Resolution

These terms are governed by German law. Non-EU customers may have local rights.

• Governing Law: German law
• Jurisdiction: German courts for business customers
• Consumer Disputes: EU consumers may choose local courts
• Amicable Resolution: Contact us via our contact form
• EU Dispute Platform: ec.europa.eu/consumers/odr/
• Arbitration: We are not obliged to participate in consumer arbitration
• Consumer Rights: Statutory rights preserved

Note: The EU Online Dispute Resolution (ODR) platform is available for EU consumers. Non-EU customers should contact us for local dispute resolution.

9. Privacy and Data Protection

Your privacy is important. See our Privacy Policy for full details.

• GDPR Compliance: Fully compliant
• Secure Processing: Via Shopify’s secure systems
• Your Rights: Access, rectify, delete, or port your data
• Data Minimization: Only necessary data collected
• Consent: Required for marketing

10. User Responsibilities

• Accurate Information: Provide correct order and account details
• Account Security: Keep credentials safe
• Lawful Use: Use our site and products legally
• Intellectual Property: Respect copyright and usage terms
• System Integrity: No tampering or hacking
• Communication: Be respectful

11. Force Majeure

We’re not liable for delays or issues caused by:
• Natural disasters, pandemics
• Government actions or sanctions
• Internet/server outages or cyber attacks
• Supply chain/shipping issues
• Labor strikes

12. Changes to Terms

• Notification: Updated terms posted with effective date
• Material Changes: Notified via email
• Acceptance: Continued use equals agreement
• Disagreement: Contact us to discontinue use

13. Contact Information

Customer Support
• shop.leyu.studio/contact (preferred)
• contact@leyu.studio
• Response time: 24–48 hours

Business Information
Huynh Thuy Dieu, trading as Leyu Studio
Geesthachter Kehre 13
22149 Hamburg, Germany
See our Impressum for legal details

14. Severability

If any part of these terms is unenforceable, it will be modified or removed, with the rest remaining in effect.

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Final Note:
These terms constitute the entire agreement between you and Leyu Studio. By using our services, you confirm you have read, understood, and agreed to these terms.